Managing Booking Requests

Where to Find Requests

New booking requests appear in Dashboard → Requests. You'll also receive an email and/or SMS notification when a new request comes in (depending on your notification settings).

Responding to a Request

Each request shows the student's name, preferred date, lesson type, and any notes they included. You have two options:

• Confirm — accept the booking as requested
• Decline — decline if you're unavailable or the request isn't a good fit

You should respond within 24 hours. Students are waiting for confirmation before making other arrangements.

When you confirm, the student is notified and receives your contact information and any pre-lesson instructions you'd like to share.

Scheduling

After confirming, coordinate the exact time and location directly with the student via the platform's messaging, phone, or email — whichever you both prefer. The confirmed date is the student's preferred date; the final scheduled time is up to you both to agree on.

Marking a Lesson as Completed

After the lesson takes place, return to Dashboard → Requests and mark the booking as Completed. This:

• Triggers the new-student fee (if it's the student's first lesson with you)
• Prompts the student to leave a review
• Updates your lesson count in your public profile

Only mark a lesson as completed after it has actually taken place. Do not mark pending bookings as completed.

Cancellations

If you need to cancel a confirmed booking, notify the student as early as possible. Use Dashboard → Requests → Cancel to officially cancel the booking. Cancellations under 24 hours notice should be avoided as they affect your reliability rating.